For new customers, with which ToughCOINS® has no transaction history, shipment of merchandise will be delayed 10 days after receipt of payment, or until payment has cleared our account, whichever comes first. For repeat customers having an established history, we will make every effort to ship your item on the next business day following receipt of payment. Occasionally, bank holidays and / or postal holidays will make this impossible.
Our outbound packages are delivered via the US Postal Service, are privately insured, and bear no outward indication of value, of the company name, or of their contents. This limits interest on the part of mail handlers. Unless otherwise indicated, we include the cost of shipping and insurance in the pricing of our items, and ship according to the following guidelines:
If you desire delivery via other than the default methods specified above, we ask that you please contact us before purchase to determine our charge for that change. This charge not only covers the difference in cost between shipping services, but it also compensates us for working outside our normal routine.